Key Worker – Complex Behavioural Support

You will need:

• Significant experience supporting people with complex behaviours and high support needs

• Confidence maintaining firm, respectful and consistent boundaries

• Experience working with mental health concerns, substance use and/or challenging behaviours

• Strong communication and team leadership skills

• The ability to recognise and respond appropriately when a participant tests boundaries or seeks different answers from different workers

• A car and current driver's licence

• NDIS Worker Screening Check

• Working with Children Check (WWCC)

• National Police Check

• Current First Aid Certification

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

Dream Maker is looking for an experienced Team Leader & Key Worker to lead a newly formed support team for a woman with complex behavioural support needs in Marsden Park.

This is an important hands-on leadership role. You will work directly with the participant while also helping build a stable, consistent and united team around her. The participant responds best to people who are calm, confident and empathetic, but who can also maintain clear boundaries and follow agreed support plans consistently.

Substance use and complex behaviours are part of the participant's current circumstances. Workers may encounter threatening or challenging communication, although there is no current pattern of physical aggression. Previous experience supporting people with complex behaviours, mental health concerns and/or substance use will be highly valued.

The successful Key Worker will need the confidence to lead by example. Consistency between workers is particularly important in this environment, so you will play a key role in communication, rostering, administration and keeping the team working together.

• Provide direct, person-centred support to the participant

• Lead a team providing 24/7 support and help create a consistent approach across all shifts

• Prepare and manage staff rosters

• Complete allocated administration and documentation

• Support clear handovers and communication between workers

• Help establish a positive team culture without cliques or inconsistent approaches

• Follow behaviour support plans, risk management strategies and agreed boundaries

• Respond calmly to challenging, threatening or escalating situations

• Support the participant to make choices and maintain as much independence as possible